Posted: Jun 23, 2025

Infusion Admissions Representative

Upstate HomeCare - Syracuse, NY
Full-time
Salary: $18.00 - $20.00 Hourly
Application Deadline: N/A
Health Services

Ready to make a meaningful difference in patients’ lives—while building a career you’re proud of?

Join Upstate HomeCare, a leading and growing provider in Home Infusion services, as our next Infusion Intake Representative! We're looking for a proactive, compassionate, and organized individual to be a key player on our Admissions Team.

This is more than a job—it's a chance to be part of a mission-driven organization that helps people receive life-changing therapies from the comfort of their homes. If you thrive in a fast-paced, team-oriented environment and want a role where every call, every email, every referral matters—we want to hear from you!


What You'll Do:

  • Serve as the first point of contact for patients and referral sources, ensuring a seamless intake experience.

  • Coordinate and process all new patient referrals quickly and accurately.

  • Review and obtain patient records and documentation using both internal systems and external sources.

  • Verify insurance benefits and obtain authorizations for pharmacy and nursing services.

  • Clearly communicate coverage details and financial responsibilities to patients—keeping them informed every step of the way.

  • Collaborate closely with our pharmacy, nursing, sales, and case management teams to support patient discharge and therapy onboarding.

  • Track and document all case activity to ensure records are complete and up to date.

  • Play a critical role in turning referrals into real care, real fast.


What You Bring:

Required:

  • 1–2 years of customer service experience

  • Strong communication skills—friendly, professional, and confident on the phone and in writing

  • Ability to multitask, stay organized, and work efficiently in a high-volume setting

  • Tech-savvy with solid math and computer skills

  • Problem-solving mindset—you take initiative and find solutions

Preferred:

  • Healthcare background, especially in insurance authorization or reimbursement

  • Familiarity with medical terminology


Why You’ll Love Working at Upstate HomeCare:

  • Competitive pay: $18–$20/hr, based on experience

  • Hybrid work option available after successful 90-day training period

  • 401 (K)
  • Medical, Dental, and Vision Insurance
  • FSA and Company Funded HRA
  • Life Insurance and Short-Term Disability
  • PTO and NY Sick Time
  • 2 Floating Holidays
  • 100% Company Paid Parental Leave

Be a part of something bigger—where your work directly impacts patients and families every day.
Apply today and grow with Upstate HomeCare.