RN Clinical Liaison

Are you a skilled and compassionate RN with a talent for building relationships and a passion for patient advocacy? Join our rapidly growing team at Upstate Homecare as a Clinical Liaison (RN), where you'll play a vital role in connecting patients to life-sustaining home infusion therapies.

Position Summary:

As an RN Clinical Liaison, you'll be the bridge between hospital-based healthcare professionals and our home infusion services. Your primary responsibility will be to generate referrals for acute infusion therapies (e.g., TPN, antibiotics, inotropes, and nutrition support) by collaborating with hospital case managers, discharge planners, and social workers. You’ll also coordinate with internal departments such as pharmacy, intake, nursing, and operations to ensure a seamless transition from hospital to home care.

This is a field-based position focused on developing strategic relationships with hospitals, Skilled Nursing Facilities (SNFs), and other care partners to promote our services and uphold our mission of patient-first care.

Key Responsibilities:

• Cultivate and maintain strong relationships with physicians, hospitals, SNFs, ALFs, home health agencies, and payors.

• Collaborate with case managers, physicians, and patients to coordinate smooth hospital discharges.

• Educate patients and caregivers on infusion therapy and equipment during initial home setup.

• Serve as a knowledgeable resource and patient advocate, ensuring consistent communication between stakeholders.

• Support internal teams (clinical, operations, reimbursement, and management) to deliver outstanding care and service.

• Stay informed on local market trends, competitors, and payer requirements.

• Meet or exceed sales and referral growth targets within the assigned territory.

• Provide responsive sales support and identify new business opportunities.

Qualifications:

• Registered Nurse (RN) – Required

• Minimum 1 year of nursing experience – Required

• BLS Certification – Preferred

• Bachelor’s degree in healthcare, business, or a related field (or equivalent experience)

• 3+ years of home care or clinical experience with a proven performance record

• Sales or marketing experience preferred

• Familiarity with home infusion and DME reimbursement practices

• Valid driver’s license and reliable transportation – Required

Work Environment:

• Field-based role with frequent travel throughout the community

• Exposure to healthcare environments and potential biohazards

• Some travel-related risks (e.g., weather, road conditions)

What We Offer:

• Competitive salary with commission opportunities

• 401(k) with 3% company contribution (regardless of employee contribution)

• Generous PTO, NY sick leave, paid holidays – including your birthday!

• Comprehensive health benefits: medical, dental, vision

• Company-paid long-term disability and life insurance ($100K if enrolled within 30 days)

• Short-term disability and employee assistance program

• Travel allowance and mileage reimbursement

• Employee referral bonuses

Join us at Upstate Homecare and help patients experience life-changing care in the comfort of their homes.

Apply today and be a part of something meaningful.